Selling on Etsy — The Long, Rattling Death March

Copyright © 2019 SYDNEY SCHUSTER — All Rights Reserved

This post is one in a series about Etsy. It discusses the February 15 multi-million-dollar fleecing of Etsy sellers and related rip-offs. There are many hyperlinks here containing references, so don’t hesitate to do the deep dive. And please read my other posts on this subject:
Etsy Clobbers Sellers Again — Etsy’s takeover by cyberthieves
Etsy — Elevating Douchebaggery to New and Dizzying Heights — follow the money
Everything You Never Wanted to Know About What’s Wrong With Etsy — why your inventory never moves
A Comprehensive List of Etsy Fees — fee-related Etsy scams
Etsy Posts Q1 Earnings and Kills Someone — how Etsy hid the February seller theft and got sued for wrongful death

Worst eCommerce Nightmare Ever
Etsy is a 14-year-old New York ecommerce company with annual gross merchandise sales of $3.9 billion and an $8.04 billion market cap. It operates out of a foreign shell corporation, has no published street address, and until March 2019 had no published phone numbers or customer service department. Basically it’s a fake internet marketplace that makes its money selling bogus services to independent sellers of crafts and vintage, imposing service overcharges on them, collecting government tax refunds, and selling shares of stock that’s more volatile than napalm.

On February 15, 2019, Etsy hoovered millions of unowed dollars from sellers’ bank accounts and credit cards. The first 87 sellers reporting to Etsy’s forum cited individual amounts ranging from $265 to $144,000. They collectively lost a half million dollars.

Said one seller: “I went from owing no Etsy bill to owing $1,200 in the blink of an eye. Even though billing said I owed nothing, I couldn’t print any shipping labels because it said I had to pay at least half of a $1,200 bill I didn’t owe.”

Below is a screencap of a post from Etsy’s forum tallying damages reported in the first few hours. Etsy provided no information and has since removed the post.

On February 16 Etsy pronounced the problem solved, said it was a “bill payment error” and no more sellers would be affected, and brushed off the impacted sellers as “a small group.” It turns out the original 87 sellers who reported the problem were just the tip of the iceberg, as a 147-page forum thread illustrates.

By February 17, 101 sellers reported in the forum they’d lost $640,000. An additional 70 sellers reported Etsy thefts in their Facebook groups, along with more on Reddit, eCommerceBytes, and Twitter.

Five sellers interviewed by Newsweek requested anonymity, and many more didn’t report publicly for fear of retaliation from Etsy. A now-deleted tweet by a seller whose shop had been on hiatus since January described how Etsy suspended it on March 9 after demanding $20 she didn’t owe.

On February 18 an Etsy spox informed BoingBoing that “all cards have been refunded.” They hadn’t.

On February 22 Etsy issued another statement after five days of total silence declaring the problem solved (again), even though sellers claimed otherwise. They were still reporting muggings on February 18, 19, 20, 21, 22, and 23. On March 3 a seller’s credit card was charged four times for a total of $1,231 for one $307 monthly bill. Etsy blew it off. On March 26 a seller whose shop closed the previous December was charged $11.15 for unowed fees.

Regarding the February 15 theft, Etsy claimed “approximately 0.1% of total active sellers had incorrect charges go through to their payment card on file.” Nobody but Etsy knows exactly how many sellers that is. Interestingly, this figure overlooks sellers without debit cards on file whose checking accounts were raided. “They did not charge my debit or charge cards. They took the money straight out of my personal bank account,” said one.

The 0.1% figure also excludes an underscrutinized contingent of buyers without bank accounts on file who reported being double billed for purchases or billed for purchases they never made, or their payments were accepted by Etsy for purchases never reported to sellers.

So how much did Etsy steal in February? Well, 0.1% of Etsy’s 7.2 million sellers is 7,200 sellers. Let’s add the sellers with non-card checking accounts and the buggered buyers and crank up the total to .2%. Number of sellers who got shanked: 14,400. Dollar average from the first sellers who got shanked: $640,000 ÷ 101 sellers = $6,336. Multiply that by 14,400 and the amount Etsy theoretically plundered is — ding ding ding!

$91,238,400

The cash Etsy scored on the service fees alone was (by my chainsaw estimate) $6,158,600.

Fun Coincidence! Etsy’s 2018 Q3 financial report states Etsy’s monthly rent at Jared Kushner’s Watchtower Palace of Pain is $6,666,666. (I am not making this up.) If Etsy punts, will it become the Satriale’s Pork Store of Brooklyn?

Etsy refused to reveal the number of people it burned. My estimate may be optimistic (which is what happens, Etsy, when you bullshit everyone about how many sellers you really have).

Look, even if we believe Etsy’s own murky figures (.1% of 2.1 million seller debit/credit cards, a figure nobody should believe because it’s murky for a reason and you know what it is), the “small group” of sellers Etsy robbed is still a minimum of 2,100. And .1% of 2.1 million sellers X $6,336 is still $13,305,600 that Etsy embezzled from them. And THAT doesn’t include checking accounts sacked directly, money stolen from buyers, bank interest Etsy collected on the haul, or approximately $1,796,250 in “seller fees” Etsy skimmed off the $13.3 million.

Did Etsy reverse the bogus charges? Lol! No. It applied a store credit to sellers’ Etsy payment accounts — minus 8.5% in “sales” fees on the credit card charges and 5% for the checking account withdrawals. Sellers’ “refunds” could be used only to pay Etsy fees. Their bank accounts remained empty and credit card accounts overcharged.

Sellers couldn’t recover the remaining cash because Etsy stopped ALL legit funds transfers from their Etsy payment accounts to their banks, repeatedly; transfers were still being reversed and/or canceled as of February 27, including normal deposits by sellers whose bank accounts weren’t robbed.

Fun Fraud Fact! “Refunds” sellers can’t touch is a trick invented by eBay, where Etsy’s CEO used to work. After losing a fee-overcharging class action in 2011, eBay paid claimants $30 million in refunds they could use only to pay eBay seller fees.

More Fun! The dollar amounts Etsy stole would’ve been exponentially greater had many charges and withdrawals not bounced. Some sellers were hit up to a dozen times.

One seller told BoingBoing their bank rejected multiple attempts by Etsy to withdraw tens of thousands of dollars. The story below is from a seller charged $4,532 twice:

Even if we cut Etsy some slack and chalk everything up to a sprawling, tragic yet ultimately profitable error, the company still needs to address what one seller called “forcing [sellers] to deal with the consequences because Etsy doesn’t want to pay the fees associated with a reversal.” Chargeback fees range from $25 to $100 per transaction. (Eventually Etsy did so — by forcing sellers to sign NDAs in exchange for reimbursement.)

Because this assholery started on the Friday before a federal holiday, sellers initially were told they’d have to wait until February 19 for their refunds because of the three-day banking blackout, during which time Etsy had access to their cash and they didn’t. Then on February 19, Etsy’s website was down for half the day.

Sellers are still waiting. One received this message from Etsy on February 19 instead of money: “…you’ll see the funds post to your bank within the next few days.” Another said on February 26: “I have received nothing except for a weak apology.” And on February 27: “Nope, it hasn’t been resolved. I chose to go the legal route and file a claim with my bank.”

Sellers lost their shit over drained bank accounts, overdraft and over-limit fees, credit card interest charges and cancellations, account flagging and shutdowns for suspicious transactions, bounced bill payments, potentially ruined credit ratings, and how f∪cked-up their 1099-Ks will be when refunds to their Etsy payment accounts are reported as taxable income. Etsy blocked angry sellers from posting on Twitter and in the forum, and deleted unflattering comments.

From Reddit: “They tagged me with a $4,168 charge. What is weird is this: If they caught the error the same day, why didn’t they just cancel the pending charge? Instead they issued a credit to my Etsy deposit account. Then they reversed that and issued a credit to my card. So on my credit card statement it shows a charge for $4,168 and then a credit for $4,168. … Now it looks like I move money around like a drug dealer.”

Unauthorized withdrawals continued into March. A seller said on March 25:
Fun Fact! On March 23 Etsy’s official Twitter help account @EtsySupport REMOVED ALL TWEETS SINCE FEBRUARY 12 (i.e., all tweets referencing the February thefts) and was suspended. @EtsySupport returned the next day, but on March 26 was suspended again and never returned.

Just a Small Bill Payment Error. Nothing to See Here.
Etsy called what happened on February 15 “an error related to a site change” and “a bill payment error.” A Reddit commenter called Etsy’s responses lame damage control boilerplates that “deliberately miss [the point] and are dismissive as f∪ck.”

Others call it an inside job. It’s speculated Etsy did this to obtain an interest-free quickie loan. From the forum: “Sounds like somebody needed A LOT of money today and borrowed it without asking from a whole bunch of shops’ personal bank accounts.”

Now if I may point out the obvious, what has transpired here is NOT a “bill payment error.” It looks more like classic check kiting. One tweet called it Class B felony theft: “Multiple attempts were made on some people’s cards. A glitch doesn’t do that.”

From Reddit: “They wanted an immediate injection of extra cash flow (it had to be in the millions), felt entitled to it, capitalized on the holiday weekend that gave them 5 full days to replenish, using funds from purchases made during those days for refunds to sellers accounts. … and taking it against the will and without consent from sellers.”

“These are the desperate moves of a company that needs money to pay its bills,” said an eCommerceBytes commenter. “Etsy needed to cover payroll on the 15th [or alternatively, the rent, or an unexpectedly large tax bill] and this was the only way they could manage to do it. This appears to be a company right on the verge of bankruptcy.”

Mincing no words, another eCommercebytes poster asked: “Why do these money-grubbing bitches always end up screwing with someone else’s money like they are some kind of arrogant gods? In a lot of sellers’ eyes, they are just thieving trash.”

What’s clear is that what Etsy did is a violation of (among other laws) US Code Title 18. CRIMES AND CRIMINAL PROCEDURE, Part I. CRIMES, Chapter 47. FRAUD AND FALSE STATEMENTS, Section 1030. Fraud and related activity in connection with computers, which in part reads:

(a) Whoever
(4) knowingly and with intent to defraud, accesses a protected computer without authorization, or exceeds authorized access, and by means of such conduct furthers the intended fraud and obtains anything of value… shall be punished as provided in subsection (c) of this section:
(C)(3)(A) a fine under this title or imprisonment for not more than five years, or both

Blackmail Bonus! Etsy is forcing NDAs on sellers, who won’t be reimbursed for overdraft charges Etsy saddled them with if they violate the gag agreement. Also a crime, btw conspiracy to commit a crime, and conspiracy to cover it up. One recipient described her NDA this way:

Is it a coincidence this happened ten days before Etsy’s first-ever Investor Day/CYA Event on February 25 celebrating the release of its 2018 annual report? I don’t believe in coincidences, so I’m going with no. Anyway, CEO Josh Silverman didn’t explain to shareholders why Etsy had 7.2 million sellers in January and only 1.4 million shops on February 21 (one seller each, per Etsy rules, which doesn’t equate to even 1.4 million sellers because many own more than one shop).

On February 25 Etsy did claim it miraculously went from having 1.4 million shops to 2.1 million active sellers in four days. 2018 revenue was up 47% year-over-year. Etsy shares rose 8% on the announcement.

Silverman et al also said they expect a big dent in 2019 gross marketplace sales. That’s kinda what happens when your customers flee. Etsy never discussed the stolen funds during the conference call, nor the $200 million revolving line of credit it obtained from Citibank that day.

From Reddit: “Of course they are not going to address the fact they took clean funds directly from sellers’ bank accounts and turned around and deposited them into their payment accounts that is reported as revenue.”

Not Safe to Go Back in the Water
Many suggest Etsy’s “bill payment error” problem started well before the February 15 deluge.

One seller reported an unauthorized direct bank withdrawal of $17.53 on January 16. Another experienced multiple Etsy thefts via their PayPal account in May 2018, involving duplicate unauthorized withdrawals of $23 and $24. The seller said: “ETSY charged — then refunded — then AGAIN charged me for FIVE transactions — and for TWO of those FIVE transactions, sent the charges through an additional TWO times.”

There were similar reports in September 2018. Other sellers reported Etsy didn’t notify them of paid purchases in October (and it was still happening in March 2019). An Australian seller claims this crap’s been going on since November 2018. A Better Business Bureau complaint claimed Etsy tried to charge their credit card in November for seller fees they didn’t owe:

Another seller said: “Our Etsy payment account logs are so convoluted and cumbersome, I would be willing to bet a majority of Etsy sellers don’t even notice [a theft] unless it was a really large amount of money.”

From Reddit: “I’d definitely notice a few thousand taken from my account, but what about a few dollars skimmed every month for a year? [See Dirty Foreigner fee, below.]

One seller did notice Etsy tacking an extra cent onto their fees. “Where are all of those extra pennies going? It is a big deal — 1 billion pennies = $10 million.” Well, the skim might not be a billion pennies, but it’s a lot. If you divide Etsy’s 2018 $3.9 billion in gross merchandise sales by an average sale price of $30 per item, that’s 130 million sales, and 130 million X 1¢ = $1.3 million in embezzled cents.

Gross Incompetence or Massive Cybercrime?
Looks like the ride’s not over. On April 1, 2019, many sellers received weird emails from Etsy about unowed money withdrawn from their accounts. Again.

A seller whose shop had been on hiatus for weeks was told her credit card was charged $118. Others were informed of charges of $75.88, $35.02, $20.46, $72.64, $39.00, $198.52, $201.78, $48.13, $600, $27.27, $912.99, $196.96, $78.40, $42.74, $62.06, and still another $93.46 for a $19 bill.

From Etsy’s forum: “A close friends received an email saying they charged her over $200 when her balance due was $14. She then got a second email saying the payment was declined and they are suspending her shop. She is freaking out.”

Another seller said her and her friends’ emails came from a “DC IP (which is one of the locations they send from) and I have very carefully checked over the full headers and source code of my email and it IS an email sent from Etsy. So as far as I can tell this isn’t a phishing scam.”

Etsy does not have a Washington, DC office. Who is sending Etsy emails from DC?

Then there was this:
and this:
Some of the April 1 emails contained requests for updated credit card information, with a link to click.

On April 2 Etsy issued an announcement about “a bill payment email that was sent in error to a small group of sellers.” The company claimed no one was actually robbed this time, that the emails showed amounts paid in November 2018 for sellers’ October statement balances. I am not making this up.

Some sellers say that explanation isn’t entirely accurate. One received eleven different emails, each stating a different amount was charged. Other sellers reported being double billed. One said they were “unable to link the amount [in the email] to any previous month. This site is run by total idiots. I am also shutting down my store.” Etsy stopped answering the phone.

Free Shipping Really IS Free!
One of Etsy’s mission imperatives is free shipping. (And bigger gross merchandise sales numbers. And free loans, courtesy of sellers.) At the February 25 earnings call, CEO Silverman said: “What I’m pleased with shipping is that we saw a meaningful improvement in the percentage of items that were listed with free shipping in the fourth quarter and that translates into higher conversion rates. And so we think that’s helpful and we’re going to continue to be pushing hard on that.”

By which he means “forcing sellers to do that.” So far sellers have mostly resisted. February’s “bill payment error” scam was so lucrative, Etsy snogged US sellers again in May via a compulsory free shipping promotion. Sellers weren’t allowed to opt out. Many weren’t even notified. All  were rightfully horrified at having to cover shipping out of pocket until Etsy reimbursed them. Did Etsy ever reimburse them?

Many say no. Six days into the promo there were 110 threads about it in the forum. Some comments: “It’s been days and I can’t find any evidence of being reimbursed for the shipping.” “NOT happy, some of my items cost 20 bucks to ship!!!” “Well, it has been 4 days and I have yet to receive the over $32.00 in free shipping that the buyer recieved. At this point she got the items for free basically.” “It’s been 4 days and I’m still waiting for a refund for my shipping label, so this definitely sucks.”

Cue torches in 3 … 2 … 1 ….

Are Etsy’s Suits Cashing Out?
Lately there’ve been rumors that the juiciest thing for sale at Etsy is Etsy. Geekwire called Etsy — Amazon Handmade’s biggest competitor — a likely Amazon M&A target. eCommercebytes thinks eBay might acquire Etsy. Was the February 15 heist a dumb Hail Mary stunt to make Etsy’s bottom line look better to them? Such a windfall might fool takeover vultures into actually still finding Etsy attractive.

That said, it’s still hard to ignore how much this smells like plain old pump-and-dump stock fraud. (EBay, the CEO’s previous place of employment, is infamous for it, doing things like goosing share prices with sensational fake “news” — Google to buy eBay! Carl Icahn to buy eBay! eBay to accept Bitcoin! — followed by massive unburdenings of executive shares). On February 27, two days after shouting that revenue was up 47%, Etsy farted out a spinerific announcement about a phony green initiative (i.e., throwing money at a for-profit consultant and misrepresenting it as environmental activism). Etsy’s share price on February 15 (“Error Day”): $50. On March 1: $73.

Fun Facts! On January 1, 2019, Etsy executive golden parachutes were ramped up to include full salary and healthcare benefits paid for a year beyond termination. To bail with that and a 50% stock profit would be pretty comfy. Ask Michael T. Fisher, Etsy’s chief technology officer, who unloaded 46,874 shares for $3,046,810 in one day, February 26, another 2,604 shares for $176,238 on March 4, and 13,377 more shares the first week of April. Two Etsy directors, M. Michele Burns and Jonathan Klein, sold 40,000 shares each over two days in March after the share price spiked to over $70, Burns for $2,830,900 and Klein for $2,844,900. On March 11, 13, and 15 they sold 70,000 more shares just before the price collapsed to the $60s. You can track Etsy insider trading here.

eCommerce Hackarama
So could the February theft have resulted from a hack?

You bet. It would explain why Etsy had to hustle so hard to replace a bunch of suddenly missing millions. And it sure would be embarrassing for Etsy to have to admit it allows a vast number of people, any of whom could be responsible, unfettered access to its databases: 914 employees (including 318 staff engineers); independent app developers; freelance bug hunters; and outside testers testing things like Facebook integration. Fun Fact! Etsy applied for 124 H1B guest worker visas since 2016.

Also, Etsy introduced a new forum format with DM on January 22, whereupon participants were bombarded with phish asking for credentials and personal info. It’s entirely possible many responded to scam messages or clicked links that let in cybercreeps. A forum commenter who was robbed received a “weird email” afterward from “someone stating they knew my Etsy password and then QUOTED my actual password to me” to prove it.

Even before the forum DM sadness, Etsy’s user security was crap. A member who never used the forum says her account was hijacked by someone who simply changed her email address. “I did not make this change. My account (which is linked to my credit cards and PayPal) is being used by someone else now. Why is there no step that involves sending a confirmation email to the old email address so that I can confirm before the account email is changed? This seems like a pretty fundamental security oversight. I’m honestly very surprised to see this in the year 2019.”

She never gave out her credentials and hadn’t even logged into Etsy for months, ruling out a password grab over public wifi. Such an unauthorized account change could only have originated from inside Etsy, or by someone who had access to Etsy’s database. Etsy wouldn’t respond to her until she went public with her story.

Fun Fact! In 2019 Distil Research Lab reported that 18% of e-commerce traffic comes from “bad” bots engaged in content scraping, account takeovers, credit-card fraud, and gift-card abuse.

Etsy is too busy and important to be bothered with addressing a massive data breach. Plus Etsy’s shareholders would crap themselves if they knew. The US Securities and Exchange Commission (Corporate Finance Disclosure Guidance Topic No. 2) requires publicly traded companies to report breaches to shareholders. Plus there’s yuge fines for violating the European Union’s General Data Protection Regulation (GDPR). It was easier for Etsy to say it had a “bill payment error.”

Etsy also violated the Payment Card Industry Data Security Standard. PCI DSS is a fraud-detection organization that monitors businesses that transmit, process, or store cardholder data. Etsy is required to comply with PCI DSS regs. You can contact PCI DSS here.

Also, all US states and territories have data breach notification laws. Check for your laws here. Wherever you are, Etsy violated them. Tell your state’s attorney general. You can find your AG’s contact info here.

In New York State, where Etsy is headquartered, two laws require it to notify customers whose private information was acquired by another without authorization: General Business Law § 899-aa and State Technology Law §208. The business must also inform the NYS Attorney General, the NYS Department of State’s Division of Consumer Protection, and the NYS Office of Cyber Security & Critical Infrastructure Coordination. If more than 5,000 customers are affected, the business must also notify consumer reporting agencies.

According to Javelin Strategy & Research, $16.8 billion was stolen by identity thieves in 2017 and 30% of US consumers were notified of exposure to a data breach. Oregon’s Department of Justice and 31 other states think Etsy can do better. In February 2019 they sent a letter to the US Federal Trade Commission expressing their concern that cybertheft is so rampant, they can’t keep up with consumer reports of “personal information … regularly stolen and made available for purchase on the Dark Web.”

Regardless of who stole Etsy sellers’ money, Etsy is still responsible. Per media analyst/expert Thomas Baekdal:

What Didn’t Cause the February 15 Incident
Could Etsy’s “bill payment error” really have been caused entirely, as Etsy claims, by lousy programming? Yeah on Etsy’s programming being lousy, but nah on the little error part.

From Reddit: “Who the fork decided it would be a good idea to update the billing system on … the Friday before a holiday weekend! Lord, do these people not have any IT experience? … You do that shit at 3am on Tuesday, so when it borks (and it will bork) the fewest people are impacted, and you don’t have to wait 3 days to fix it.”

From Etsy’s forum: “This is a perfect example of cowboy coders that … don’t bother to debug before it's initiated ... without a supervisor approving everything." An Etsy engineer verified that. "We deploy our site code and our site configuration somewhere in the order of 60 to 70 times a day." Yeesh.

Most companies that use complex enterprise software test it before launch, in an isolated area called a sandbox. At Etsy, the sandbox is you.

A Pig in Lipstick
Etsy calling what happened a "bill payment error" doesn't change or hide what it likely was: a multi-million-dollar theft. Etsy gave a vague explanation about how an update to its billing system "contained an error" related to credit card billing. It was brief and lame on purpose.

Be assured this problem was neither little nor caused by some easily overlooked, limited-range coding error — a one instead of a zero, a plus instead of a minus, a line of code incorrectly cut and pasted or deleted — an explanation that overlooks all the other error events that took place: withdrawals from accounts not associated with credit or debit cards, multiple withdrawals from the same bank account, double-billed purchases, sellers not notified of paid purchases. All would have to be coded differently, and deliberately, and launched simultaneously. By someone who knew exactly what they were doing.

So just to clarify: For several days starting on February 15, Etsy (or someone) withdrew millions of dollars in random unowed amounts from thousands of sellers' checking and credit card accounts. On February 16 Etsy declared the problem solved (it wasn't) and "refunded" the unauthorized withdrawals to a slush account Etsy owns and controls, instead of to the accounts from which the money was taken, effectively making it available to the sellers for one thing only: paying Etsy fees. Etsy prevented them from collecting their "refunds" while skimming 5% or 8.5% off them. On February 19 sellers began receiving threats from Etsy not to blab details to the media if they ever want to see their money again. Thefts on a smaller scale occurred earlier than February and continued afterward for months.

A Treasury of Places to Report Etsy for Violating Laws and Regulations
It doesn’t matter how many NDAs or forced arbitration agreements Etsy made you sign if Etsy stole money from you, compromised your credit card or banking info, or let a stranger jack your account. A lawyer/Etsy seller said on Reddit that Etsy violated deceptive trade practices statutes and the federal Fair Credit Billing Act, noting that "a class action is absolutely the correct way to fix this." Etsy cannot prosecute or sue you for reporting its transgressions of laws or rules. Here's where you do it:

● All US states and territories have data breach notification laws that Etsy violated. Check for your laws here. Tell your state’s attorney general to investigate. You can find your AG’s contact info here.

● Etsy violated the Payment Card Industry Data Security Standard. PCI DSS is an organization that polices credit card fraud by monitoring businesses that transmit, process, or store cardholder data. Etsy is required to comply with PCI DSS regs. Contact PCI DSS here.

● Etsy violated a US Securities and Exchange Commission regulation (Corporate Finance Disclosure Guidance Topic No. 2) requiring publicly traded companies to report breaches to shareholders. Report Etsy to the SEC here.

● Etsy violated the Fair Credit Billing Act when it let thieves steal your credentials, and took money from you that you didn’t owe and then dragged its ass about giving it back. You can report Etsy to the US Federal Trade Commission by going here or calling 1-877-382-4357.

● Don't forget the FBI's IC3 Internet Crime Complaint Center! Etsy committed multiple federal felonies, including:
😩 18 USC Sections 1956 and 1957 — Money laundering (unlawful financial transactions)
😩 18 USC Section 1030 — Fraud and related activity in connection with computers (unlawful access, intentional transmission of malware, password trafficking, extortion involving computers)

To contact Etsy about a problem and/or file a crime report with law enforcement, here's the address you won't find on Etsy's website:

Josh Silverman, CEO
Etsy, Inc.
117 Adams Street
Brooklyn, New York 11201
718 855-7955 corporate
800 328-5933 customer support
844 659-3879 customer support
844 336-1040 customer support
844 387-9910 customer support
+61 1800-951-925 Australia customer support
+44 808-164-9593 United Kingdom customer support

Full disclosure: Yes, I sold on Etsy but now I don't.

This is a multi-part story.
The portion of this post about fee-related Etsy scams has moved here:
A Comprehensive List of Etsy Fees

Please read the rest:
Part 1:
Everything You Never Wanted to Know About What’s Wrong With Etsy
Part 3: Etsy - Elevating Douchebaggery to New and Dizzying Heights
Part 4:
Etsy Clobbers Sellers Again
Part 6: Etsy Posts Q1 Earnings and Kills Someone

More links to reports on this story:
Twitter
Newsweek

Copyright © 2019 SYDNEY SCHUSTER — All Rights Reserved

I make no money from this blog. If you find it interesting or useful, please buy my book Dead Spot. The Kindle version’s only $5 and you’ll love it! Thanks.

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